A. Personal information

While using Our Service, we may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You:

• Full name and Account credentials
• Email address and Phone number
• Address, State, Province, ZIP/Postal Code, City

B. Device & Technical Information

When You access the Service by or through a mobile device, we collect:

• Device type, operating system, and model
• Device identifiers (such as EID or similar identifiers for eSIM functionality)
• IP address and unique device identifiers
• App version, browser type, and browser version
• Usage logs and diagnostic data

C. Usage & Network Metadata

Important: We do not collect the content of calls, messages, or communications transmitted through the eSIM

Usage Data collected automatically includes:

• Pages visited and time spent on those pages
• Feature adoption and application usage statistics

D. Location Information

With Your prior permission, We may collect information regarding Your location. You can enable or disable access to this information at any time through Your Device settings. This information may be uploaded to the Company's servers and/or a Service Provider's server or stored on Your device.

We use your Personal Data for the following purposes:

• Service Provision: To provide and maintain our Service, including to monitor the usage of our Service, activate and manage eSIM services, and process payments and transactions.
• Account Management: To manage Your registration as a user of the Service and provide access to different functionalities available to registered users.
• Contract Performance: To develop, comply with and undertake purchase contracts for products, items or services purchased through the Service
• Communication: To contact You by email, telephone calls, SMS, push notifications, or other electronic communication regarding updates, security updates, support inquiries, or informative communications about functionalities and contracted services.
• Marketing: To Provide you with news, special offers, and general information about other goods, services and events like those you have purchased or inquired about (unless You have opted out).
• Fraud Prevention: To detect fraud, misuse, or security incidents, including automated decision-making for fraud prevention or service suspension (You may contact us to review such decisions were permitted by law).
• Business Operations: For data analysis, identifying usage trends, determining promotional campaign effectiveness, and evaluating and improving our Service, products, marketing, and your experience
• Legal Compliance: To comply with legal and regulatory obligations.

Depending on applicable laws, we process personal data based on:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests

We may share Your Personal Data in the following situations:

• With Service Providers: To monitor and analyze Service usage, process payments, provide cloud hosting, and manage telecommunications partnerships
• For Business Transfers: In connection with mergers, acquisitions, asset sales, financing, or negotiations thereof. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy
• With Affiliates: Including Our parent company and subsidiaries, requiring them to honor this Privacy Policy.
• With Business Partners: To offer You certain products, services or promotions
• With Other Users: If Our Service offers public areas, information shared in those areas may be viewed by all users and publicly distributed
• For Law Enforcement: If required by law or in response to valid requests by public authorities (e.g., court or government agency).
• Other Legal Requirements: When We believe disclosure is necessary to:
  • Comply with a legal obligation
  • Protect and defend Company rights or property
  • Prevent or investigate wrongdoing
  • Protect personal safety of Users or the public
  • Protect against legal liability

We do not sell your personal data

We retain Personal Data only as long as necessary for the purposes outlined in this Privacy Policy:

Account Information: Duration of account relationship plus up to 24 months after account closure to handle post-termination issues or resolve disputes

A. Usage Data

• Application usage statistics: up to 24 months for feature adoption analysis
• Server logs (IP addresses, access times): up to 24 months for security monitoring

B. Extended Retention (When necessary):

• Legal obligation requirements (e.g., financial records for tax authorities)
• Legal claims establishment, exercise, or defense
• Your explicit request
• Technical limitations in backup systems

C. Retention Procedures: When periods expire, we securely delete or anonymize data. Residual copies may remain in encrypted backups for limited periods. Some data may be converted to anonymous statistical data for indefinite retention in research and analytics

We implement reasonable administrative, technical, and organizational safeguards to protect Your data. However, no method of transmission over the Internet or electronic storage is 100% secure. While We strive for commercial-grade protection, we cannot guarantee absolute security.

Data Breach Notification: In the event of a data breach posing a risk to Your rights or privacy, we will notify affected users and relevant authorities as required by applicable laws.

Depending on applicable laws, You have the right to:

• Access Your personal data
• Request correction or deletion
• Withdraw consent
• Object to or restrict processing
• Request to or restrict portability

Account Management: You may update, amend, or delete Your information by signing into Your Account settings or contacting Us directly.

Note: We may need to retain certain information where We have a legal obligation or lawful basis to do so.

You are responsible for:

• Providing accurate and complete information
• Maintaining confidentiality of account credentials
• All activities conducted through Your account

We are not responsible for unauthorized access resulting from Your failure to safeguard credentials

You agree not to:

• Use the Service for unlawful or fraudulent purposes
• Resell or redistribute eSIM services without authorization
• Attempt to reverse engineer or misuse the Service

We reserve the right to suspend or terminate accounts violating these terms.

Our Service is not intended for individuals under the age of 16 (or the minimum age required by local law). We do not knowingly collect Personal Data from children. If You are a parent or guardian and become aware that Your child has provided Us with Personal Data, please contact Us immediately. If We discover We have collected data from a child without parental consent, We will delete that information promptly.

If We need to rely on consent as a legal basis and Your country requires parental consent, We will obtain such consent before processing.

Our Service may contain links to other websites not operated by Us. We strongly advise reviewing the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Third-party services integrated with the Service (payment processors, telecommunications partners) process data according to their own privacy policies

We may update this Privacy Policy from time to time. We will notify You of changes by:

• Posting the new Privacy Policy on this page
• Sending email notifications
• Displaying prominent notices on Our Service

Changes are effective when posted. You are advised to review this Privacy Policy periodically

If you have any questions about this Privacy Policy or Your personal data:

• Email: support@modadu.com
• Website: https://www.modadu.com
• Phone:
• Company: